My company is not using Jira, but our IT Support would like to set up a ticketing system anyway, because that would make life easier for everyone. Is there a way to set this up in Confluence, as we are using that for collaboration and knowledge sharing?
Is it possible to create an IT Support system in Confluence without using Jira?
We understand that not all companies want to invest in a Jira license, especially when they’re not IT companies.
Luckily, there’s a multifunctional app called Properties - Custom fields, Metadata, Databases & Reports for Confluence Cloud that lets you set one up with two macros that work in tandem.
You can read this blog article to find out how to use it in this way.