Hi, we started with Jira and with Confluence some while back. We thought for sure that our IT department can do all the updates and technical stuff but we are getting a little bit over our heads here. Do you offer some kind of support packages that we can book?
Hi anonymous103,
//SEIBERT/MEDIA does offer a hosting Operation Package for Atlassian products. This package includes implementations of Atlassian upgrades along with upgrades to the operating system your application is hosted on. If you are looking to have your Confluence server instance hosted, these Linchpin partners can provide that service for you.
//SEIBERT/MEDIA can absolutely help support you and your team with Jira and Confluence. Our Operation Package for Atlassian products will provide you and your team with system operational stability and implementation of any Atlassian upgrades that are needed.
We also will give you the option of hosting your application on premise or we can do the hosting for you in a German data center that follows the GDPR regulations, which are the strictest data guidelines.
For more detailed information regarding our Operation Packages, please feel free to reach out to us and we will be happy to answer any additional questions you might have.
Continuing the discussion from Atlassian product support for Jira and Confluence - do you offer it?:
Hello,
Yes, there are different levels of support offerings along with your Atlassian product. The variations are categorized from select support to premier support. To learn more about the different support offerings visit Atlassian Support Services