Yes, that is something that looks nice, and as it works for JIRA I assume this also counts for JIRA Service Desk.
I’d like to create a JIRA Service Desk ticket/issue right away from the chat. Some data should already be transferred to the JSD ticket (e.g., transcript, requester), however the agent can still add further data to the JSD ticket before saving.
Did you have to do some developing to this? Or was there a solution offered by Intercom?