My ITSM team uses Jira Service Management, and for knowledge documentation and sharing, my company uses Confluence. Is it possible to integrate Confluence into JSM to make streamline the process?
Hi there!
You’re right in thinking that using Confluence to document processes in your IT Service Management can help streamline your support, and even alleviate some pressure on your team. After all, if you document causes and solutions to problems that occur, the users can look for these themselves and you save time that you can spend on bigger, more important things.
Read the following blog article to find out how: Integrating Confluence into Jira Service Management: How ITSM Teams Efficiently Handle Service Desk Requests