Could you please explain to us how the licensing or Jira Service Desk works? We have to buy agent licenses, which will be worked on by service employees as tickets. Do users that go to the ticket system then need Jira licenses?
Our use case is as follows: we would like to have one ticket system for each service desk, 10 agents, 1000 user that can have access to it, can open tickets and read answers. What would we need besides a 10-user license for service desk?
We are already using Jira (server and Datacenter version), with between 500 and 2000 user licenses.
Thanks in advance for your help.